FAQs

Where do you ship?

We ship to all the countries in the world!

 

Which payment methods do you accept?

We accept different payments from credit and debit card networks including Visa, Master Card, American Express, and Discover.

 

How secure are my card & payment details?

We use Secure Sockets Layer (SSL) technology to provide you with the safest and most secure shopping experience. All your sensitive information with us and during transactions are encrypted and secured. We are also certified PCI DSS compliant.

 

Can I track my order?

Yes, you can start tracking your order as soon as they are shipped.

We will send you the status of your order shipping and tracking information to your email.

 

Do I have to pay customs and import taxes?

Shipping internationally does mean that you may be required to pay customs and import taxes in your country. Customers are responsible for the customs fee within their country.

 

I have not received my order. What can I do?

You can always use your order tracking information sent to you after checkout to know your order transit status.

 

Contact Us

Office Hours: Monday to Saturday – 9:00 am to 7:00 pm, Sunday – 10:00 am to 5:00 pm.
Email: support@cloudhubstores.com
Phone: +44 7459 603236

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